Customer Support

Reliable Support, Unmatched Expertise: We're Here for You

At Jonas Metals, we don’t just provide industry-leading software solutions - we back them with exceptional customer service and support. Our comprehensive range of software is designed specifically for the metals sector, combining cutting-edge collaboration technology with functionally rich solutions tailored to your business needs.

What sets us apart isn’t just our IT expertise - it’s our deep understanding of the metals industry. With years of hands-on experience, our team delivers specialized support that goes beyond troubleshooting. We provide personalized guidance, proactive and reactive assistance, and both onsite and remote support to ensure your software runs seamlessly.

Our goal is to help you maximize your software’s value, accelerate your return on investment, and tackle critical business challenges - all while delivering an outstanding customer experience.

To continuously improve, we’ve introduced Customer Happiness Ratings for all resolved support cases. Your feedback is invaluable, and we encourage you to share your experience to help us serve you even better.