Professional Services

Process Review

We start by understanding how your business actually operates day to day. Our consultants work with your team to review existing processes and constraints, paying particular attention to how material flows through the business — from commercial decision-making through to stock, processing and despatch — before any system decisions are made.

Collaborative Workshops

Through structured workshops, we work with your team to explore how agreed processes should be supported going forward. These sessions are used to test assumptions, clarify priorities and ensure there is shared understanding before configuration begins.

Project Planning

For simpler, single-site operations, this may involve a focused implementation delivered over a short timeframe. For more complex environments — such as multi-site, group or internationally operating businesses — the plan will account for phasing, dependencies and coordination across teams and
locations.

System Configuration

Our consultants configure the system to reflect how your business operates in practice. Drawing on extensive experience across the metals sector, we apply proven operational flows that support real-world working patterns, while accommodating the specific nuances of your organisation.

Configuration focuses on aligning processes, controls and integrations so the system performs reliably within your environment and fits naturally alongside existing systems. The aim is not just a working system, but one that feels considered, familiar and practical from day one.

Training

Training is delivered in a way that fits your organisation. The focus is on helping users understand how the system supports their role, rather than teaching functionality in isolation, so teams are prepared for real-world use.

Tailored Enhancements

Where genuine gaps exist, we can extend the system to support specific requirements. Any tailored development is approached carefully, ensuring it aligns with the wider solution and remains sustainable over time.

Configuration

Much of the system can be adapted through configuration rather than custom development. Workflows, rules and controls are configured to reflect how your business operates in practice, while preserving reliability and upgradeability.

"Day in the Life" Testing

Before go-live, we run real-world scenarios with your team to validate readiness. These sessions are designed to reflect typical operational activity, using realistic data and workflows rather than simplified examples.

Testing covers the practical details that matter in day-to-day operations — such as units of measure, cut and allocation rules, traceability expectations, and access to compliance or certification information — allowing issues to be identified and resolved in a controlled environment before the system is live.

Go-Live Support

During the critical first days of go-live, our experts provide hands-on support, guiding your team through the transition and addressing any immediate concerns in real-time.

Ongoing Aftercare & Support

Once your system is live, our dedicated support team is always available to assist with troubleshooting, enhancements, and ongoing optimization - ensuring long-term success.